We started by identifying who within a construction company would be using this feature, and what their workflow would need to be. We needed to determine frequency of trucking — as in, how often do truck dispatchers schedule? Do they provide a window of time to make deliveries, or do they schedule daily? How often do they need to make edits?
We did a number of customer calls to find out the answer to those questions. We discovered that foremen may place an order for materials at the beginning of their assignment, but Truck Dispatchers usually didn’t schedule trucks until a few days before, and sometimes the day before. Changes and edits are frequent, because truck availability can vary widely.